ONLINE:-
Please use the catalogue on the 'Shop Online' page. This allows payment via PayPal.
BY POST:-
Please download our order form and send with a cheque made payable to: Kernow Equestrian to
our address:- Kernow Equestrian, Creney Farm, Lanlivery, Bodmin, Cornwall, PL30 5AP
BY PHONE:-
Please telephone
your order through on 01208 871450 and we can then accept payment by most credit and debit cards.
Postage & Packing
Postage
costs are as follows:-
Order total up to £12.00 - £3.00 p+p
£12.01 - £40.00 - £4.50 p+p
£40.01 - £55.00 - £5.50 p+p
£55.01 - £100
- £7.50 p+p
£100.01 plus - £10.00 p+p
Goods will
be delivered by Royal Mail within 3 - 5 working days.
For Next Day Delivery please add an extra £5.00
Returns
& Exchange Policy
If you
wish to return your order you may do so simply by sending the goods back to us within 14 days of receipt of your
order, for a full refund or exchange (less postage). Items must be unworn, clean and in original packaging so as to be resaleable.
You will receive your refund or exchange order (when in stock) within 2-3
weeks of receipt.
When your item/s are deemed to be
faulty, refunds will be offered at the discretion of management of Kernow Equestrian. In this instance, we would advise customers
to let us know your intentions by telephone, letter or e-mail.
If you return items to us for any reason you will have to meet the postal or other costs that you incur in doing
so yourself. When sending a return, we recommend that you send it recorded delivery, and keep proof of postage.
Any exchanges due to size will carry an extra delivery charge. Please call
for size advice.
Made-to-measure
policy
We will only refund on made-to-measure
items when the garment is deemed faulty.
If the fit is questionable, we offer a full alteration service.
All worn items must be machine washed!
Any items returned soiled
will be washed at the customer's expense.
